FAQ

YOU HAVE QUESTIONS? WE HAVE ANSWERS!

What ages are allowed?

All events are all ages unless otherwise noted. All attendees are required to purchase a full price ticket regardless of age.

What if I have an Eventbrite ticket?

If you purchased a ticket for Ace of Spades prior to March 30th, 2019, the ticket will be from our previous ticket platform Eventbrite. These tickets are still valid for admission. After March 30th, 2019 all Ace of Spades tickets are being sold on the Ticketmaster platform.

Is there re-entry?

We do not allow re-entry. However, if you have a specific medical need that requires re-entry please ask to speak with management.

What is not allowed in the venue?

No food
No outside beverages
No drugs or drug paraphernalia
No chains, chain wallets, or spikes
No weapons of any kind
No fireworks or explosives
No face masks
No professional cameras (a professional camera is any type of DSLR or a camera with a removable lens) 
No GoPros
No audio recording devices
No sharpies
No lasers or laser pointers
No pets (with the exception of documented service animals) 
No selfie sticks
No iPads or tablets
We do not currently offer onsite storage for prohibited items, so please plan in advance. 

 

*This list of prohibited items is subject to change.

 

We reserve the right to conduct security searches prior to entry and the right to refuse admission. Our security procedures may include the use of metal detection devices, pat downs, and bag searches. We utilize these safety measures during all of our events to make sure that all patrons, artists, and staff are safe and secure in our venue. We may also have Sacramento Police Department officers on site during our events to add even more security for our guests. 

Where should I park?

Nearby street parking is available, and there is parking available for $5/space at the SEIU parking lot on R Street between 13th & 14th Streets after 5:00pm seven days a week.

What's the deal with the ID Scanners?

We use PatronScan, you can find more info about ID scanning and privacy here.

Do you have a coat check?

Yes! We offer coat check on all of our shows. Just ask our box office staff for more info when you arrive.

Do you serve food?

Yes! We offer a variety made-to-order items available during each show. Ask for a server at one of our bars.

Is the venue handicap accessible?

Yes, we are compliant with all ADA regulations. There is also a special seating area for those with mobility limitations. We are able to accommodate up to two people per party. ADA seating is limited, so we recommend making a reservation as soon as you purchase your ticket. To reserve a seat in our ADA section, please fill out this form.

 

ADA Seating is not confirmed until you receive a response.

Do you offer bottle service?

We do not provide bottle service, but we do carry a wide selection of spirits, beer, and wine, all of which is delivered right to your seat by our attentive servers. We also offer exclusive house cocktails and top shelf liquors in The Diamond Bar.

How can I purchase?

Premium Seats are priced per person, per seat and do not include a general admission ticket. To inquire about purchasing premium seating please use this online form. If you have questions feel free to call us at (916) 930-0220. Seat reservations are not confirmed until purchased.

Do premium seats include a meet & greet with the artist?

Unfortunately, it does not. While our Premium Seating program includes many amenities, all meet and greet options are handled and processed through the artist and their team.

Where can I buy tickets in advance?

Tickets are available to purchase at the venue box office. Box office hours are Tuesday - Friday 12 pm - 6 pm and Saturday 3 pm - 6 pm. We accept cash and credit for onsite purchases. 
We are not able to sell tickets over the phone.


Tickets purchased from unofficial third party outlets cannot be verified by our box office. If you have an issue with a third party ticket purchase, we recommend contacting your point of purchase directly.

Can I get a refund?

All ticket sales are final. Refunds are only issued if a headliner cancels their performance.

What is your bag policy?

We encourage our patrons not to bring bags into the venue. If you need to bring a bag, please make sure it is smaller than 10”x10”x2”.


No backpacks allowed. 

What if I need to bring in my prescription drugs or medical devices?

If you must bring prescription medication into the venue, please ensure that it is in its original container with the label that matches the name on your government issued I.D.  Please ask for a manager if you have any issues or need to bring in specific equipment ie. oxygen. If you are unsure, feel free to reach out to us in advance AceOfSpaces@LiveNation.com

What time do doors open and when does the show start?

The times posted on each event indicates the time that doors open. Show times vary and are subject to change, but generally the show starts one hour after doors open.

Do you sell earplugs?

Yes, each bar sells earplugs for $2/pair.

What is your policy on crowd surfing and moshing?

These are dangerous activities that we prohibit. You may be asked to leave if engaging in these activities.

Are ATM's available in the venue?

Yes, we have two ATM’s, located near the restrooms.

Is there seating available?

We are a general admission standing venue. Limited GA seating is available in our bar/lounge area. For information regarding Premium Seating Upgrades, see below.

 

Premium Seating:
WANT TO UPGRADE YOUR EXPERIENCE? PREMIUM SEATING IS AVAILABLE ON MOST SHOWS. FILL OUT OUR ONLINE FORM NOW TO RECEIVE MORE INFORMATION AND BOOK YOUR PREMIUM SEATING TODAY!


What is Premium Seating?
Looking to elevate your concert experience? With our Premium Seating, we know you will enjoy your night out. No more guessing about where you’ll be watching the show from or what kind of stage view you’ll have. You’ll enjoy a premium view, and the seat is yours all night! A dedicated concierge and server will be able to assist you in any way they can, including taking your beverage and food orders so you don't have to wait in line at the bar. Plus on most shows you can skip the General Admission and Fast Lane lines! Other perks may be included, such as receiving exclusive Ace of Spades memorabilia, tickets to upcoming events, and more!
**We are currently experiencing a high volume of seating requests. Please be advised that there may be a delay in response. All reservations will be taken in the order they were received. Seating is not guaranteed until you receive your confirmation from Cecilia**


What if I have a larger group?
Want to upgrade your experience for a party of 8 people or more? Awesome! We’re happy to discuss options, which include purchasing an entire section for yourselves, having your own curtained booth in our Diamond Bar balcony upstairs, or renting the entire Diamond Bar for corporate events & large private parties during a show. Availability to accommodate groups varies per show.

Are minors able to sit in Premium Seating?

We love kids & teens and want them to have a fantastic time! As long as the specified show does not have an age restriction for general entry, all ages are welcome to enjoy a Premium Seating experience.

Refund Policy

As our general policy, all purchases are non-refundable unless the headliner cancels. Contact the venue if you have any questions regarding refunds.